Issue Resolution / Decision Review
We are committed to ensuring your WorkBC experience is positive. Should you find yourself needing further assistance to resolve an issue or service decision, we welcome you to read the following policy and process to make certain that your concerns are managed in a timely manner.
• Decision Review Policy and Process
• Issue Resolution Policy and Process
Management and staff work to ensure that customer, community and Government
requirements are consistently met with the goal of enhancing service satisfaction. We
will conduct ourselves with integrity and be responsive and responsible to our
communities and our Network through adhering to our Core Values and high professional Service Standards. We value your feedback and as a Quality
Assurance Certified Organization (ISO9001:2015) we use all Issue and Decision
Review occurrences to track and review our practices in order to make
improvements to better serve the community.
Two policies have been developed with corresponding processes to
effectively resolve client requests for review
of decisions and address complaints or concerns raised by clients, other service
providers, government bodies and the general public.